Ordering Your Wedding Stationery
Wedding Invitation and Wedding Stationery Orders
Please follow the link to download an Order Form, which you can then print off, complete and return to the address on our Contact Us page.
The following links will also be helpful in completing your wedding stationery order form: Font Choices, Wording and Layout Options and Terms and Conditions.
Ordering Process for Wedding Invitations and Wedding Stationery
1) Once you are happy with your chosen design, you will need to download and complete an order form (the link is available above). This needs to be signed to confirm that you have read and agreed to our Terms and Conditions and returned to the address below with the relevant payment: a 50% (non-refundable) deposit or 100% payment if you require your items within 4 weeks of the order date.
Payment can be made via cheque, bank transfer, postal order, cash or credit card via PayPal. Please contact us for details should you need to.
NB. Your order will only be confirmed and the time booked in our diary, once we have received your signed order form and the necessary payment.
2) Upon receipt of your order form and payment, we will thank you for your order, confirm your booking and advise you of the relevant dates and timescales for completion of your order. This summary will include deadlines for the information we need from you such as guest names for your wedding invitations and any information for the second part of your order (where necessary).
Special Occasion Stationery kindly asks that you adhere strictly to these timelines to respect the dates in our diary reserved for our other clients.
Where deadlines are not adhered to, this will result in a delay in your order and could result in cancellation if too close to your wedding. In such instances, Special Occasion Stationery will retain the full balance paid.
All guest names, table plan details, place card, order of service and menu information must be sent electronically.
3) Proofs for your wedding invitations will be sent to you for your final approval and it is your responsibility to check these thoroughly. We would then ask you to sign and return these proofs to us to confirm and agree that you have read the proofs and everything is correct.
We cannot commence your order until the signed, approved proofs have been received by us. Once approved, Special Occasion Stationery cannot be held responsible for any errors or mistakes.
Any amendments to your stationery after you have approved the proofs could be subject to an additional charge.
4) When your invitations are ready to be despatched, you will be notified and the balance of your invoice will be required in full before we ship the first part of your order. Delivery will either be made by Special Occasion Stationery, Royal Mail Recorded Delivery or Courier (the latter two methods will both require a signature upon receipt). The cost of delivery will be added to your final invoice.
5) Matching wedding stationery items will be completed within 1-2 weeks of your wedding date and we will need final details and information from you for such items approximately 4 weeks before your wedding in order for proofs and so on to be approved by you. A 'reminder' from Special Occasion Stationery will be sent to you before this time and dates for this will be provided in your order confirmation email.
6) Cancellation - After an order has been confirmed and the 50% deposit paid, Special Occasion Stationery orders all of the materials necessary to complete your order, to guard against discontinuation of stock, etc. Therefore, in the event of any cancellation, the 50% deposit is non-refundable.
If the client cancels an order after the proofs have been approved or within 6 weeks of the delivery date then the remaining balance must be paid in full.
If an order is cancelled part way through then all work exceeding the 50% deposit must be paid for.
Cancellation of an order must be given in writing.
Ordering Your Wedding Invitations and Wedding Stationery: General Guidelines
We are grateful for as much notice as possible and experience a high period of activity during the peak wedding season – March to September – so we advise placing your order at least four months before you need your stationery to avoid disappointment.
However, we fully understand and appreciate that working to such large timescales is not always possible and on this basis, we would highly recommend you contact us directly to check our availability; we can often work to much smaller timescales should the need arise.
